Gas Safety

We want you to be safe in your home. That's why we carry out a gas safety check and service every 11 months to make sure everything is working properly and keep the running costs as low as possible.

If you have a gas supply within your home we will contact you to let you know when we would like to come and carry out the gas safety check and service. If the appointment is not convenient you can change it.

The gas safety check is really important for you and those living in your home. If your gas appliances are unsafe, they could produce carbon monoxide which can kill.

Letting us into your home

It's really important you allow us access to your home to do this work. If you are unable to be at home during normal working hours, or have difficulties arranging access due to work or family commitments, please contact us. We will make every effort to work flexibly around your commitments.

If your heating and hot water is provided through a communal boiler system, then annual inspections are undertaken of the appliances within the boiler room. The current gas safety certificate is then displayed on the general notice board at your scheme.

What happens if you smell gas?

If you smell gas or fumes you should always:

  • Open all doors and windows
  • Turn the gas off at the meter
  • Put out cigarettes and any naked flame
  • Don't use electrical switches
  • Call the National Gas Emergency Service on 0800 111 999


  • Test your carbon monoxide alarm regularly and report any faults to us.
  • If you smell gas - call the national gas emergency service on 0800 111 999.
  • Always get your landlord's consent before installing new gas appliances.

National Gas Emergency Service
0800 111 999