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Comments, Compliments and Complaints

We welcome your suggestions, comments and views on how to improve the services we offer. We also like to know when we've done a good job and met, or exceeded your expectations.

We recognise that from time to time things go wrong and you may feel you have not received the quality of service you deserve. In this case you have the right to complain.

Below is our complaint policy for both our housing and care homes.

For more information and to make a complaint or give a compliment, please contact your scheme manager or home manager.

Alternatively you can contact our Customer Services Officer on 01323 875242 or email  office@sussexhousing.org.uk

Complaints Resolution, Compliments and Comments Policy 2018