Our performance
How are we performing?
We believe in being open and transparent about our performance and how we are doing against our key performance measures.
The information below shows our performance over quarter 3, 1 October 2024 to 31 December 2024.
Average time to relet a home
Target: 24 days
Actual: 16 days
Gross arrears
Target: 1.7%
Actual: 2.9%
Satisfaction with complaint handling
41% satisfaction
Overall satisfaction with our repairs service
86% satisfied
Fire risk assessments completed on time
Target: 100%
Actual: 100%
Water safety checks completed on time
Target: 100%
Actual: 100%
Asbestos safety checks completed on time
Target: 100%
Actual: 100%
Lift servicing completed on time
Target: 100%
Actual: 100%
Overall leaseholder satisfaction
59% satisfied
Overall care home satisfaction
85% satisfaction
Tenant satisfaction measures (TSM) for rented homes
Repairs completed in time
100% satisfied
Gas safety checks completed on time
100%
Overall tenant satisfaction
85% satisfied
Overall satisfaction with our repairs service
86% satisfied
Well maintained home
88% satisfied
Safe home
90% satisfied
Listens and acts
62% satisfied
Kept informed
77% satisfied
Treated fairly and with respect
93% satisfied
Complaint handling
41% satisfied
Communal areas
77% satisfied
Neighbourhood contribution
76% satisfied
Handling of Anti-Social Behaviour
73% satisfied