How are we performing?

We believe in being open and transparent about our performance and how we are doing against our key performance measures. 

The information below shows our performance over quarter one of this financial year (1 April to 30 June 2024).

Average time to re-let a home

Average time to relet a home

Target: 24 days
Actual: 25 days

Gross arrears

Gross arrears

Target: 1.7%
Actual: 3.2%

Satisfaction with complaint handling

Satisfaction with complaint handling

41% satisfaction

Complaints responded to within our policy timescales

Complaints responded to within our policy timescales

75% 

Complaints responded to within our policy timescales

Complaints responded to within our policy timescales

75% 

Percentage of repairs completed in time

Repairs completed in time

Target: 100%
Actual: 100%

Percentage of properties with gas safety checks completed on time

Gas safety checks completed on time

Target: 100%
Actual: 100%

Percentage of properties with fire risk assessments safety checks

Fire risk assessments completed on time

Target: 100%
Actual: 100%

Percentage of properties with water safety checks completed on time

Water safety checks completed on time

Target: 100%
Actual: 100%

Percentage of properties with asbestos safety checks completed on time

Asbestos safety checks completed on time

Target: 100%
Actual: 100%

Percentage of properties with lift servicing safety checks

Lift servicing completed on time

Target: 100%
Actual: 100%

Overall tenant satisfaction

Overall tenant satisfaction

85% satisfied

Overall leaseholder satisfaction

Overall leaseholder satisfaction

59% satisfied

Overall care home satisfaction

Overall care home satisfaction

85% satisfaction