
The information below shows our performance over quarter one, 1 April to 30 June 2024.
Average time to relet a home
Target: 24 days
Actual: 25 days
Gross arrears
Target: 1.7%
Actual: 3.2%
Satisfaction with complaint handling
41% satisfaction
Overall satisfaction with our repairs service
88% satisfied
Fire risk assessments completed on time
Target: 100%
Actual: 100%
Water safety checks completed on time
Target: 100%
Actual: 100%
Asbestos safety checks completed on time
Target: 100%
Actual: 100%
Lift servicing completed on time
Target: 100%
Actual: 100%
Overall leaseholder satisfaction
59% satisfied
Overall care home satisfaction
85% satisfaction
Repairs completed in time
100% satisfied
Gas safety checks completed on time
100%
Overall tenant satisfaction
85% satisfied
Overall satisfaction with our repairs service
88% satisfied
Well maintained home
88% satisfied
Safe home
90% satisfied
Listens and acts
62% satisfied
Kept informed
77% satisfied