Residents' Charter

Our Residents' Charter

On the 18 and 19 October 2021 we met virtually with a group of residents who had volunteered to help us co-create the charter. We discussed the objectives set out in the government’s White Paper, how this affects the delivery of our services and as a result what commitments we should be making.

A further Zoom meeting with the group was held on 24 November 2021. Residents involved agreed the Charter and felt it was ready to be presented to Board. The Charter was then approved by the Board on 7 December 2021. A project group of residents are now working with staff to develop a new Resident Engagement Strategy for 2022-2025.

A copy of the charter can be found here

The charter will form a key part of the new 2022 Resident Engagement Strategy, including how we will assess how well we are meeting the aims of our Charter. We will soon start working with residents to create our Resident Engagement Strategy.

Please let your scheme manager know of any feedback or views you may have, email us at haveyoursay@sussexhousing.org.uk or by contacting us on 01323 875240.