Visiting your loved one

We are delighted to be welcoming family and friends to our care homes.  

We recognise that spending quality time with your loved one is important and here at Sussex Housing & Care we do everything we can to make your visits to our care homes in Battle, Haywards Heath and Crowborough as friendly, relaxed and sociable as possible. After all, it’s home to our residents and they will look forward to welcoming you. 

What can I do when I visit? 

The choice is yours. There are several things you can do whilst spending time with your loved one in our care home. These could include: 

• Having a private chat in their bedroom.  

• Spending time with them and others in our lounge. 

• Relaxing in our day room or activities room. 

• Taking part in one to one or group activities. 

• Making the most of our outside spaces by enjoying the views from our garden patios or a walk together around the garden. 

• Having coffee or lunch together. Please pre book lunch if you’d like a meal with us. 

We also have an array of special events throughout the year from BBQs and garden parties to themed days and entertainment. Keep an eye out for these on our Facebook page or on our website. 

We love a party! We also support small private parties such as birthdays, these can be arranged with the team at the care home. 

Residents are welcome to go out with their friends and relatives. 

What time of day can I visit the care home? 

You can visit any time of day as we operate a 24/7 service, although we all respect our residents’ wishes and welcome visitors at times that are convenient and suitable for them. Many visitors enjoy coming in the morning or afternoon and some visit after work in the early evening. 

Do I need to wear PPE? 

You do not need to wear a mask or PPE when visiting our care homes. However, if there is a local need for you to wear a mask, then we will provide you with PPE. It’s important that you please do not come into the home if you have been feeling unwell recently or have had any symptoms of Covid, even if you have tested negative and had your vaccine and boosters. 

Can I bring a pet into the home to visit? 

We encourage visits from small pets into the care home.  It’s always best to check with the care home before you come to check there isn’t anyone allergic to pet hair. We also ask you please to keep dogs on leads.  

Can I bring a child to visit? 

We encourage visits from anyone under 18 into our care homes. Please we ask that they are accompanied and supervised at all times by an adult.